Virtual Position
Virtual Customer Service
As a Customer Service Representative, you will be the frontline ambassador of the brand, ensuring that every customer interaction is positive, informative, and memorable.
Provide outstanding customer service via phone, email, and live chat, addressing inquiries, resolving issues, and offering product recommendations.
Assist customers in navigating the website, locating products, and placing orders.
Handle customer complaints and concerns, striving to achieve satisfactory resolutions in a timely manner.
Process returns, exchanges, and refunds according to company policies and procedures.
Stay up-to-date on product knowledge and promotions to effectively assist customers.
Collaborate with other departments, such as shipping and inventory, to ensure timely order fulfillment.
Salary:
AU$40 - AU$80/hours
Location:
Remote / Work from home
Job Type:
Part Time or Full Time
Benefits
Training is provided
Positive and supportive work environment.
Flexible remote work schedule.
Requirements
No experience required.
Able to perform the task independently with minimum supervision.
Reliable internet connection for communication and reporting.
Ability to follow detailed instructions and procedures.
Strong attention to detail and commitment to quality.